We are searching for a Senior Product Designer (Post-Booking Experience) to join a leading global eCommerce brand. You will shape the post-booking experience for millions of customers worldwide. You will focus on enhancing the customer journey following a purchase. This includes streamlining processes like order confirmation, managing bookings, and adding post-purchase options.
The business owns and operates hubs across the UK, US, and Germany, and are a global leader in their industry, handling over 17 million transactions each year for a wide range of entertainment experiences.
This is a 6-month contract (outside IR35) paying £400-490 per day. It’s full time and hybrid, with 1-2 days per week in London Zone 1. There is potential for extension.
You will report into the Head of Product Design and work closely with cross-functional teams, including Product Managers, Engineers, and Data Analysts, as well as various stakeholders from Marketing, Customer Support, and more.
The Senior Product Designer (Post-Booking Experience) will:
- Lead the design for the post-booking journey, including user flows, information architecture, loyalty programmes, subscriptions, and account management.
- Collaborate with cross-functional teams to design and deliver innovative products.
- Partner with Product Managers, Engineers, and Data Analysts to ensure the designs align with business, customer, and technical objectives.
- Communicate effectively with stakeholders to gather requirements and guide design decisions with clear rationale and supporting data.
- Use both qualitative and quantitative research methods to inform and refine design choices.
- Continuously test and iterate on design concepts to validate ideas and improve the user experience.
- Develop design documentation, including user flows, wireframes, prototypes, and presentations.
- Play an active role in evolving and maintaining the design system.
- Ensure all products meet accessibility, inclusivity, and localisation standards.
The Senior Product Designer (Post-Booking Experience) should have:
- Proven experience in a large-scale consumer eCommerce business.
- Expertise in post-booking features like loyalty, account management, and user profile management.Proven experience in an agile environment with a focus on e-commerce and B2C.
- End-to-end product design development experience in mobile-first responsive web environments.Expertise in user research methodologies, including qualitative, quantitative, and data analysis techniques.
- Proven ability in service design and systemic thinking, creating cohesive designs across multiple channels and stakeholders.
- Experience creating prototypes, wireframes, and documenting findings for stakeholders.
- Strong user-centric interaction design skills, including user journey mapping, information architecture, and visual design.
- Demonstrated experience ensuring digital products are designed according to brand guidelines and accessibility standards.
- Hands-on experience with Design Systems and delivering high-quality UI.
- Excellent communication and senior stakeholder management skills.
*This client cannot offer visa sponsorship.
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