Senior Product Manager

Working for a rapidly scaling fintech and software business whose products improve the lives of millions of consumers every day, the Senior Product Manager / Product Lead / App Product Manager will join the customer success squad to develop the overall strategy for their web and native customer apps with a particular focus on discovery and innovation.

You will lead your tribe to success, increasing customer loyalty and advocacy and ensuring that customers receive an exceptional service.

You’ll bridge the gap between product strategy and development, becoming deeply focused on crafting and delivering solutions that tackle the most critical problems need to be solved.

This is a hybrid role with 2-3 days per week in their office in central London.

The Senior Product Manager / Product Lead / App Product Manager will:
* Work in a cross functional squad spanning engineering, design, analytics, and marketing, defining the product strategy and roadmap, advocating for product thinking and customer first culture;
* Collaborate on, and own the development cycle end-to-end including analysis, user stories, sprint management too;
* Own and clearly articulate a centralised strategy and long term vision for our web and native apps (including providing guidance to other tribes on ways of working in that space, go to market plans, feature parity between platforms and beyond);
* Own, maintain, develop and enhance product KPIs, metrics and success criteria.
* Work with the tribe and your squad to define objectives and key results which will contribute to the company mission.
* Champion the needs of the customer above all else. This means gaining a deep understanding of the customers’ problems through various discovery techniques;
* Make sure that your team is constantly doing the right things, and has a healthy balance of innovation, reducing technical debt, and providing maintenance and support.

The Senior Product Manager / Product Lead / App Product Manager must have:
* Have hands-on experience with B2B or B2C web and native app development;
* Have experience in prioritising initiatives that have different impacts on the business and customers, working to achieve our overall objectives;
* Experience taking products from 0-1 and beyond, covering discovery, experimentation, pricing strategy, go to market, optimisation techniques and scaling;
* Love working with engineering teams, explaining the ‘why’ and working with them to define the ‘how’;
* Are customer obsessed, displaying real empathy to bring everything back to what our customers are trying to achieve;
* Have the confidence to challenge existing ways of working and be able to take a step back to review at a holistic level when needed;
* Have strong communication skills, leading the product vision with strong opinions loosely held, and have the ability to build influence and credibility amongst peers. You’re just as comfortable running through an engineering plan as you are presenting high level KPIs to the exec team;
* Use data to make decisions and can build strategies around collecting and measuring metrics that reflect the success (or failure) of initiatives;
* Thrive in a fast moving and sometimes ambiguous environment, solving problems and getting their hands dirty

Intelligent People is a specialist Senior Product Manager recruitment agency.

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