Marketing Director
Q&A with Jayne Hart: evaluagent
Introduction to evaluagent
For over 10 years, evaluagent have been helping contact centers across the globe to dramatically improve their Quality Assurance capabilities through our award-winning AI-powered Quality Assurance and Automated Agent Performance Improvement platform.
The evaluagent founders have lived and breathed contact center excellence their whole careers. With a focus on Quality Assurance and agent improvement, many well-known brands such as ATOS, JET2, Vitality Insurance and Music Magpie have benefitted significantly from their solutions.
One thing that sets them apart from other players in the market is that their customers always come first. With a commitment to continuous development of their people, platform and services, they are focused on remaining the leading provider of Quality Management and Performance Improvement solutions for contact centers.
What was your recruitment challenge?
evaluagent had a vacancy for a Product Director position. As my team were already busy recruiting for a quite a few different positions, our recruitment challenge was internal resource – we didn’t have resource and therefore the focus to dedicate finding the best Product Director candidate for our business.
This Product Director hire was crucial for us as a business, this being the first hire for our Product team at this senior level. We required a Product Director with specific sector experience and someone who was a natural leader, with previous team management experience. As with any business, we wanted to find the right candidate quickly and wanted to run this recruitment process at pace.
What made you approach / work with Intelligent People?
As a business, we normally work with external businesses that have been referred or recommended to us. In this case, as we needed a specialist product recruiter, I googled product management recruitment agencies, and we were impressed by Intelligent People being at the top of search results. I understood very quickly from their website that they were experts in the product niche.
I was also impressed by the content on the website, including Product Management Roundtables and the Partner Up product mentorship scheme. I liked that Intelligent People were able to provide help for when the product person was in role too.
I was happy to leave a request to call me back on the website and find out more about how Intelligent People worked.
What services did Intelligent People provide?
Doug at Intelligent People was extremely responsive, and we quickly set up an initial call to discuss my recruitment needs. Doug immediately understood our sector, our business profile, and the Product Director role in detail.
We came to the initial meeting with a good understanding of the market including salary expectations, but it was good to have a specialist product recruiter sense check everything including the job description, and to make sure our offering met current candidate expectations.
We tend to work at pace, and Doug was able to keep up with that. He was able to quickly find and shortlist candidates for interview, as well as communicate feedback with candidates alongside dealing with any of our requests.
The whole process from briefing to place was complete within 2 weeks.
Would you recommend working with Intelligent People?
Yes, I would recommend working with Intelligent People. I would recommend and use their recruitment service again based on the facts that they put together a shortlist including great calibre Product Director candidates, they understood our business from the get-go, and they were extremely responsive to us. Working at pace is very important to us as a business and I was impressed by Intelligent People’s attitude, even taking out of hours calls in order to keep things moving.
We were able to build a great rapport with Doug and colleagues, allowing us to get the result that we wanted – a great Product Director who starts with us shortly.
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I would recommend and use their recruitment service again based on the facts that they put together a shortlist including great calibre Product Director candidates, they understood our business from the get-go, and they were extremely responsive to us. We got the result that we wanted - a great Product Director!
