Here are the top five objectives for a Product Manager along with a summary, measurement approach, and examples of what success looks like:
Increase user adoption
The primary objective is to drive user adoption and engagement with the product. This can be measured by tracking metrics such as active users, user retention rates, and user satisfaction surveys. Success is achieved when there is a consistent increase in user adoption, high engagement rates, and positive feedback. Common tools to measure this objective include analytics platforms like Google Analytics, Mixpanel, or Amplitude, as well as customer feedback tools like Intercom or UserVoice.
Improve customer satisfaction
Ensuring customer satisfaction is crucial for product success. Measuring customer satisfaction can be done through surveys, Net Promoter Score (NPS), or customer feedback ratings. Positive results indicate a high level of customer satisfaction, frequent positive reviews, and low customer churn rates. Tools like SurveyMonkey, Qualtrics, or NPS software are often used to measure and gather customer feedback.
Drive revenue growth
This role often has revenue targets or objectives around their products. Measuring revenue growth involves tracking key revenue metrics such as average revenue per user (ARPU), conversion rates, or product-specific sales figures. Achieving revenue growth objectives is reflected in increased sales, improved monetisation strategies, and expanded market share. Common tools for measuring revenue growth include CRM systems like Salesforce, payment processors, and financial reporting tools.
Reduce time-to-market
A critical objective is to deliver products or features to the market efficiently and within specified timeframes. Measuring time-to-market involves tracking the product development lifecycle, release cycles, and comparing planned versus actual timelines. Success is achieved by consistently meeting or exceeding product release deadlines, reducing development cycles, and achieving faster time-to-market. Project management tools like Jira, Asana, or Trello are often used to track progress, set deadlines, and manage development tasks.
Monitor and improve key metrics
Managers must continuously monitor and improve key metrics aligned with business goals. These metrics can include user engagement, conversion rates, customer acquisition costs (CAC), or customer lifetime value (CLTV). Success is reflected in positive trends and improvements in these metrics over time. To measure and track key metrics, key analytical tools may be used in conjunction with business intelligence platforms, or custom dashboards that integrate data from various sources.